Fix HBO Max’s ”Cannot Play Title” Error

HBO Max might be one of the most popular streaming services (especially since it’s the only one that streams Friends), but it comes with its fair share of bugs and glitches. One of the worst is the “Cannot Play Title” error code, but the good news is that you can easily fix it and watch your favorite show in just minutes.


If you run into this error, you can take several troubleshooting steps. They’re listed below, from the easiest solution to the most difficult. If you see the “HBO Max can’t play title” error, these solutions can help.


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Try Playing a Different Title Or Using a Different Browser

Before you do anything else, try playing a different title or loading HBO Max in a different web browser. This will check whether the problem extends to all of HBO Max or if it’s something with that particular TV show. Sometimes server issues can be hard to diagnose, but this is the easiest step.


Check HBO Max Servers

If another title doesn’t work, use a service like DownDetector to check whether HBO Max is experiencing an outage. If hundreds or thousands of other users are experiencing problems, there might not be anything you can do except wait until HBO Max sorts out the problem.


You can also see a graph of error reports over the past 24 hours, which will help pinpoint if the problem is trending up or down. You can report where you’re having problems with HBO Max, too.


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Check Your Network Connection

If you’re streaming HBO Max on a streaming platform like a smart TV, ensure you have a steady Wi-Fi connection. If you have a slow internet connection, that might explain why it can’t play a title. Perform an internet speed test on your device or boot up another service like Netflix and try to stream.


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Update Your Software

Whether you’re streaming on Mac, Windows, or anywhere else, make sure you have the latest version of the HBO Max app (and your OS, browser software, etc.) is up to date. Outdated software is one of the primary reasons HBO Max content doesn’t load the way it should.


Take the time to make sure you’re using a compatible device. If you don’t have a supported device, HBO Max will encounter errors even if you can get it to work.


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Log Out and Back In

You should log out of your HBO Max account, log back in, and see if it solves the error. This step works whether you’re watching in your browser, through Roku or Amazon Fire TV, or on an iPhone or Android device. Logging out and back into your account resets HBO Max’s data, which can resolve minor bugs and glitches.


Signing out works differently on every device, but when streaming through a browser, select your name in the top-right corner and then select Sign Out.


Disable Your VPN

A VPN offers added security while browsing the web and lets you access content lineups that might not be available in your country. Of course, HBO Max is strictly a US-based service for now – but if you travel outside the country and want to watch your favorite programming, you can use a VPN to access it.


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If you’re within the country and struggling to access HBO Max, disable your VPN. While it provides more security, a VPN can cause streaming problems.


Uninstall and Reinstall the HBO Max App

If you stream HBO Max on a mobile device and encounter this error code, then removing the app from your mobile device and reinstalling it could be a potential fix. This also works if you’re streaming it on an Apple TV.


You can find the iOS version of the HBO Max app on the App Store. For Android users, you can find it on the Google Play Store.


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